Shipping policy
Shipping Policy
Last updated: July 2026
At Full-Filament Ltd, we aim to dispatch every order as quickly and efficiently as possible. This Shipping Policy explains how we process, dispatch and deliver orders placed through www.full-filament.co.uk.
Order Processing
Orders are processed during our normal business hours, Monday to Friday (excluding public holidays).
We aim to dispatch all in-stock orders as quickly as possible. We aim to dispatch all orders the same working day when placed before 1pm, Orders placed after 1pm or outside of business hours will be processed on the next working day.
During busy periods, promotional events or product launches, dispatch times may be slightly longer. If there is a significant delay, we will contact you using the details provided with your order.
Delivery Options
Available delivery options and charges are displayed during checkout before you complete your purchase.
Delivery times shown at checkout are estimates only and are not guaranteed unless expressly stated.
UK Delivery
We currently deliver throughout the United Kingdom using trusted courier partners.
Once your order has been dispatched, you will receive a shipping confirmation email. Where available, tracking information will also be provided.
Please ensure that your delivery address is correct before placing your order, as we may not be able to amend it once your order has been processed.
International and European Orders and Delivery
Please contact via sales@full-filament.co.uk to receive a quote and place order
Delivery Delays
While we always aim to deliver within the estimated timescales, delays can occasionally occur due to circumstances beyond our reasonable control, including:
- Courier delays
- Severe weather
- Industrial action
- Customs inspections
- High seasonal demand
- Transport disruption
Full-Filament Ltd shall not be liable for delays caused by events outside our reasonable control.
Incorrect Delivery Details
Customers are responsible for providing accurate delivery information.
If an incorrect address is supplied and the order has already been dispatched, any additional shipping costs incurred to redirect or resend the order may be payable by the customer.
If an order is returned to us because it could not be delivered, we will contact you to arrange redelivery. Additional postage charges may apply.
Lost or Missing Parcels
If you believe your parcel has been lost, please contact us as soon as possible.
We will work with the courier to investigate the delivery before arranging a replacement or refund where appropriate.
Please note that courier investigations may take several working days to complete.
Damaged Deliveries
If your parcel arrives visibly damaged, please:
- Photograph the parcel before opening it where possible.
- Photograph any damaged products.
- Contact us as soon as reasonably possible.
Providing photographs helps us resolve claims with our courier quickly but does not affect your statutory rights.
Split Deliveries
Occasionally, orders containing multiple items may be dispatched separately.
If this happens, you will not be charged any additional shipping costs.
Risk and Ownership
Responsibility for the goods passes to you once they have been delivered to the delivery address provided during checkout.
Ownership of the goods remains with Full-Filament Ltd until payment has been received in full.
Shipping Restrictions
We reserve the right to refuse delivery to locations where shipping is not reasonably possible or where legal restrictions apply.
If we are unable to fulfil your order, any payment received will be refunded in full.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team using the contact details provided on our Contact Information page.
We are always happy to help with any delivery queries before or after you place an order.